Written with words. Read with wonder.

Policies

📦 Shipping & Returns Policy

Shipping Policy

All orders are processed and shipped directly by us.

  • Processing Time: Orders are typically processed within 2–5 business days.
  • Shipping Time: Delivery will take 7–10 business days.
  • Shipping Costs: Shipping fees are calculated at checkout and are the responsibility of the customer unless otherwise stated.
  • Tracking: Where available, tracking details will be provided once your order has been shipped.

We are not responsible for delays caused by courier services or circumstances beyond our control.

Returns & Refunds Policy

We want you to be happy with your purchase. If you need to return a book, please email us at info@scribeandscribble.co.za to initiate the process.

Returns are accepted under the following conditions:

  1. Damaged Items:
    If your book arrives damaged, you are eligible for a return and full refund.
  2. Change of Mind:
    If you no longer want the book, you may return it only if it is in perfect condition (unused and undamaged).

Return Process:

  • Contact us via email with your order details.
  • We will provide instructions for returning the item.
  • The customer is responsible for return shipping costs unless the item was damaged upon arrival.

Refunds:

  • Refunds will only be processed once the returned item has been received and inspected.
  • Approved refunds will be issued via the original payment method.

❓ Frequently Asked Questions (FAQ)

1. Who writes the books sold on this website?

All books are original works written and owned by Saadiya Mia Bux.

2. Are your books copyrighted?

Yes. All content is protected by copyright and intellectual property laws. Any reproduction, distribution, or use without permission is strictly prohibited.

3. Do you ship internationally?

Currently, we only ship within South Africa.

4. How long will my order take to arrive?

Orders are processed within 2–5 business days, and delivery takes approximately 7–10 business days.

5. Can I return a book if I don’t like it?

Yes, as long as the book is returned in perfect, unused condition.

6. What if my book arrives damaged?

Please email us, and we will arrange a return and refund.

7. Can I share or reproduce parts of your book?

No. All content is protected. You may not copy, reproduce, distribute, or claim any part of the work as your own.

🔒 Privacy Policy

Information We Collect

We collect personal information when you place an order or contact us, including:

  • Name
  • Email address
  • Shipping address
  • Payment details (processed securely via third-party providers)

How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • Communicate with you about your purchase
  • Provide customer support

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Protection

We take reasonable steps to protect your personal information. Payments are processed through secure third-party payment gateways.

📜 Terms of Service

Overview

By accessing and using this website, you agree to be bound by these Terms of Service.

Intellectual Property

All content on this website, including books, text, images, and designs, is the exclusive property of the author and is protected by copyright laws.

You may not:

  • Copy, reproduce, or distribute any content
  • Modify or create derivative works
  • Claim any content as your own
  • Use content for commercial purposes without written permission

Any unauthorised use may result in legal action.

Products & Orders

  • All products are subject to availability.
  • We reserve the right to refuse or cancel any order.
  • Prices are subject to change without notice.

Payments

Payments are processed securely through third-party payment providers. We do not store your payment details.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Returns & Refunds

Returns and refunds are governed by our Shipping & Returns Policy.

Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.